Help Center

Help Center

Shipping destinations:

  • We ship all across Canada and the United States

Shipping time:

  • Orders shipped within Canada and the United States take one open day to be handled, one other day to by shipped and 1-3 open days to be delivered to their final destination.
  • Usually, orders shipped to the east coast of Canada and the USA take 1 open day to be delivered from the moment we ship them.
  • Orders shipped to the Midwest and west coasts of Canada and the USA can take up to 4 open days to be delivered.

We ship mainly with UPS ,FedEx ,Purolator and USPS 

Shipping Cost:

  • Orders over 100$ CAD will have free shipping (applies only in Canada)
  • Orders over 120$ USD  will have free shipping (applies only in the United States)
  • Orders under 100$CAD will be charged for shipping depending on your chosen delivery method and country. The full price will be displayed at checkout. 

PREPARED DEMO CONTENT

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  • We also accept offline payments via check & direct bank deposit in Country X and Country Z.
  • Cash on Delivery is available in city X, city Z and city Y, up to $X. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1 business day.

Our support team is always happy to guide you at any step!

support@masmoudipastry.com

  • If a product gets damaged or was faulty upon delivery - we offer 100% refund.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email support@masmoudipastry.com with the subject 'Returns' and include your order number, name and the reason for the return.or you can send us a message on the contact form below.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
français